OnlyOnce provides a private digital memory vault for personal, noncommercial use. You are responsible for the content you upload and for complying with the law.
You keep all rights in your Vault content. You grant OnlyOnce a limited, revocable license to store, back up, process, and transmit that content solely to operate the service and deliver it to people you choose.
You may not use OnlyOnce to store or share illegal content; infringe others’ rights; attempt to reverse engineer or disrupt the service; or access another user’s Vault without permission.
• Free tier: your first memory is free.
• Renewals: plans renew automatically unless canceled before the renewal date.
• Cancellation: you can cancel any time in account settings. After cancellation your access continues through the end of the paid period, then data deletion is scheduled as described in the Privacy Policy.
• Refunds: after the trial period, if applicable, subscriptions are nonrefundable except where required by law or if a verified technical issue prevented use of the service.
We rely on thirdparty processors (listed in the Privacy Policy) for hosting, payments, communications, and analytics. Their services are subject to their own terms and policies.
OnlyOnce respects IP rights. If you believe content on OnlyOnce infringes your copyright, email support@onlyonce.life with details. We will investigate and remove content as required by law.
We strive to keep the service secure and available, but downtime and bugs can occur. We may modify, suspend, or discontinue features with notice where reasonable.
OnlyOnce is provided “as is” and “as available.” To the extent permitted by law, OnlyOnce will not be liable for indirect, incidental, or consequential damages, or for failures of thirdparty services. Our total liability for any claim will not exceed the amount you paid to use the service in the 12 months before the claim.
You agree to indemnify OnlyOnce against claims arising from your misuse of the service or violation of these Terms.
We may suspend or terminate your account for material breach, unlawful activity, or risks to the service. Upon termination, your license ends and we will handle your data as set out in the Privacy Policy.
These Terms are governed by the laws of the State of Delaware, USA (without regard to conflicts of laws). Disputes will be resolved in the state or federal courts located in Delaware, unless applicable law requires otherwise. Where consumer law grants you mandatory rights or venues, those controls prevail.
You may not use the service in violation of export control or sanctions laws.
We may update these Terms from time to time. We will notify you of material changes and update the “Last updated” date.
• Google Cloud Storage — encrypted storage of Vault content and related metadata. Encryption at rest by default; TLS in transit.
• Stripe — processes payments and subscriptions. OnlyOnce does not store full card details.
• Twilio — SMS for access codes and reminders.
• Twilio SendGrid — transactional email delivery.
• Google Analytics 4 — basic product usage and performance analytics; IP addresses are not logged or stored.
• PostHog — product analytics for aggregate insights and debugging; Data anonymization configured.
If you are a business user that needs a DPA, contact support@onlyonce.life. Our DPA incorporates the EU SCCs and describes our security measures and subprocessors.
Support, Privacy & legal requests: support@onlyonce.life